PHRL is planning to implement Salesforce.com solutions for Sales, Marketing and Service across the enterprise with over 800 users which will impact more than a million customers. S/he will be responsible for the implementation, managing requests for enhancements/changes and support for the solution along with the implementation partner(s).
Key Areas of Responsibility:
- Engage the business team in clearly defining the requirements that can be executed by the technical team
- Implementation and rollout of the solution across business functions and geographies
- Implement Salesforce solutions that adhere to platform best practices - Implementations include custom platform development, integrations, and complex data migrations.
- Addressing technical issues and assist in user training as required
- Continuously seek improvements in functionality to create business impact and customer satisfaction (internal and external)
- Reporting and Dashboards
- Manage and report license compliance
- Lead development work streams from design through testing and deployment
- Work with the development teams (internal and external) to ensure that the systems meet functionality, quality and timelines
- Define use cases and test cases for development and testing of systems
- Coordinate the User Acceptance Testing and deployment into production
- Institutionalization of solutions across the users
Experience & Skills :
Mandatory Experience Required - Minimum 6 years of experience in similar capacity in an enterprise or with a CRM company or implementation partner
- Minimum 3 years of experience of implementing Salesforce.com CRM
- At least one full project lifecycle implementation of Salesforce.com
- Project management experience
- Demonstrated ability to apply IT in solving business problems.
Attributes :
- Good communication and interpersonal skills
- Ability to articulate ideas to both technical and non-technical audiences
- Superior analytical, evaluative, and problem-solving abilities.
- Technical skills (one or more of) - Java, Javascript, SQL
- Exposure to Salesforce Object Query/Search Language
- Knowledge of APEX would be an added advantage
- Experience with Salesforce Administrator desirable
- Knowledge of Salesforce Integration patterns
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