Pramerica Life Insurance - Branch Head

Roles and Responsibilities :

Key Deliverables :

1.1 Facilitate creation of effective distribution of Life Associates and Sales Manager as per yearly goal sheet.

1.2 Facilitate and maintain the complete SM module at any given point.

1.3 Maintain Month on Month Target Vs Achievement at a minimum of 100%

1.4 Resource Management

1.4.1 Operational Cost Management

1.4.2 People Development

1.5 Customer Relations Management

1.6 Adherence to regulatory and compliance norms.

1.7 Facilitate creation of effective distribution of Officer Prahri and LA as per yearly goal sheet.

1.8 Maintain Month on Month Target Vs Achievement at a minimum of 100%

1.9 Ensure that a minimum of 50% of total SM force is aligned for promotion and career

Development at the end of CY.

Business Results :

1.1 Ensuring alignment of business volume as per spread of the cantonment and SM module and thus maintain a SM Man month productivity.

1.2 Monitor and evaluate achievement of sales against expectation for each sales manager.

1.3 Ensure effective use of different training modules and selling skills program for both SM and distributor force in alignment with training team.

Principal Accountabilities : 

Deliverables :

- Plan and evaluate the effectiveness of Branch Operation Plans with specific focus towards product availability, distribution and activity management;

- Facilitate the business planning and implementation process for the business with the Regional Manager

- To be Role model in the Retail Channel on different parameters

- Business Results

- Ensuring alignment of volume and market share objectives for the retail business - facilitate for DPLI products

- Monitor and evaluate achievement of sales against expectation

Process :

- Streamlining and development of processes to ensure smooth management

- Optimize cost across your business

- Ensure service excellence through effective use of different training modules and selling skills program.

- Resource Management

- Operational Cost Management

- Ensure cost efficiency in all aspects of Branch operations including fixed costs.

- Drive efficiencies in onward distribution expenses and in branch support expenditure

- Support the Company's Retail Strategy Plan.

 People Development:

- Enable superlative performance standards through alignment of the team with the organization's objects.

- Ensure clear communication of the overall strategies and drive ownership on all tasks expected to be performed by the Branch team

- Develop Competencies of the team

- Ensure implementation of the Development plans.

- Customer Relationship Management

- Interact regularly with the customers to ensure a committed and partnership based relationship

- Review of selling arrangements

- Ensure adequate focus to the business

- Code of Conduct and Compliance of all Regulatory norms:

- Ensure adherence of code of conduct by the entire Branch Team.

- Conformation to all financial and administrative systems.

- Ensure Compliance to all statutory & regulatory norms.

- Ensure compliance with all the Branch norms set by PLI.

- For guidance, supervision and control over the Sales Manager / Agent /IO / Specified Person in case of Corporate Agent under his/ her direct or indirect hierarchy in respect to their life insurance business.

- For the quality of life insurance policies sourced by the Sales Manager / Agent /IO / Specified Person in case of Corporate Agent under his/ her direct or indirect hierarchy in respect to their life insurance business.

- Vicariously responsible for all the acts of omission and commission by the Sales Manager / Agent /IO / Specified Person in case of Corporate Agent under his/ her direct or indirect hierarchy in respect to their life insurance business.

Key Success Factors :

- Meet the Business objectives for the Branch.

- Efficient administrative systems and process in place (Internal and external Audit)

- Superior Quality Business Planning & Achievement of Sales Objectives.

- Driving High Standard of Knowledge, Skills amongst team members.

- Managing Branch - Operations - Underwriting - Training - Home office interface.

Key competencies :

- Behavioral competencies (Ranked in order of importance to the job)

- Building a successful team

- Strategic Leadership

- Result orientation.

- Adaptability

- Customer focus

- Communication

- Technical Skills (Ranked in order of importance to the job)

- Business Planning, Development & Forecasting

- Company and product knowledge

- Financial fundamentals

- Training & Education

- Competition Knowledge