PracticeSuite - Project Manager

Role & Responsibility:

The Implementation Project Manager leads clients through the implementation of PracticeSuite's practice management software.

He/she will manage multiple projects to ensure the client and the internal departments/teams are completing tasks on schedule as outlined in the client's project plan.

This is a skilled position that requires experience in a related field.

Job duties include the below:

- Assess client/project need and build relationships with the client.

- Develop and manage implementation project lifecycles.

- Manage client expectations, outcomes and timelines.

- Ability to effectively communicate with the client to define what is in scope versus out of scope.

- Keep the project in scope and on time.

- Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles.

- Serve as a liaison between internal departments and the client during implementation.

- Update client and internal management on project status, issues, additional scope

- Manage issue escalations and provide direction as necessary.

- Effectively communicate recommendations to management

- Promote team and client collaboration to establish and improve best practices.

- Serve as a trusted advisor by advocating for client needs and product requests to PracticeSuite support, product and engineering teams.

- Other duties as assigned.

Skills:

Client facing experience, Good communication skills, Medical - billing (claims processing) experience.

Job Location: Ghansoli (Navi Mumbai) & Kochi (Kerala) (WFO)

Shift: US Shift (9 AM to 6 PM EST)