Practice Head - Customer Experience Management - Customer Analytics/Media Analytics

ROLE DESCRIPTION:

- Built and led global teams to deliver consulting and professional service in the Data, Analytics and/or Media domain.

- Owned and governed P&L responsibilities

- Formulated and implemented growth strategies, including go-to-market propositions, new sales development, customer success management and organization development

- Partner with onshore team to manage customer health and delivery success across all CXM projects. Building, mentoring, and nurturing high-performance delivery teams.

- Building relationships with the clients and be identified as a trusted partner to provide solutions to their challenges and help achieve their outcomes

- Creating sales proposals and attract new clients and grow the engagements pipeline

REQUIRED:

- More than15 years of experience in Customer Analytics, Customer Experience, Marketing/Media Analytics and/or Digital Experience Consulting.