Practice Head

Job Description:

Role Practice Head (Practice Head CRM & MS Dynamics).

Location: Pune/ Mumbai/ Bangalore/ Delhi NCR.

Experience: 15+ Years

Role Overview:

- We are seeking a dynamic Practice Head CRM & MS Dynamics to lead and scale our Microsoft CRM practice.

- This strategic leadership role is focused on establishing a profitable practice by leveraging your industry expertise, leadership acumen, and ability to onboard a team and client portfolio.

- As a key leader, you will drive business growth, oversee end-to-end CRM implementation projects, and lead a high-performing team to deliver transformative solutions for our clients in industries such as BFSI, healthcare, retail, manufacturing, and travel.

Key Responsibilities:

Practice Development:

- Establish and grow the MS Dynamics CRM practice by bringing in a skilled team and acquiring new client accounts.

- Define practice strategy, including service offerings, go-to-market plans, and delivery excellence.

Team Leadership:

- Onboard and manage a team of at least 10 professionals, ranging from technical to strategic roles.

- Build a strong team culture focused on collaboration, innovation, and high performance.

Client Acquisition & Management:

- Leverage industry networks to onboard new clients, particularly in the Indian market.

- Strengthen relationships with key stakeholders, ensuring client satisfaction and retention.

Profit & Loss Ownership:

- Manage the practice's financial health, including budgeting, forecasting, and ensuring revenue growth.

- Deliver on revenue and profitability targets while maintaining operational efficiency.

Strategic Leadership:

- Represent the organization as a thought leader in CRM implementation, contributing to industry forums and discussions.

- Identify market trends and innovate service offerings to stay competitive.

- Minimum 15 years of experience in CRM implementation, with deep expertise in Microsoft Dynamics CRM.

- Proven ability to manage P&L, drive revenue growth, and scale business operations successfully.

- Strong networks and client relationships in Indian markets across industries such as BFSI, healthcare, and retail.

- Demonstrated experience in building and leading teams of 50+ professionals.

- Technical proficiency in Microsoft CRM, with a strong understanding of integrations and implementation practices.

- Exceptional leadership and strategic thinking capabilities, aligning business goals with organizational objectives.

- Proven track record in client acquisition and building long-term businesspartnerships.

- Excellent communication, relationship-building, and problem-solving skills.

Key Attributes:

- Entrepreneurial mindset with a passion for building and scaling practices.

- Exceptional interpersonal and communication skills.

- High adaptability and problem-solving abilities in dynamic environments.

Experience: 15-17 Years