Posist - Key Account Manager

About the job:

About us:

Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl's Jr, Sbarro Pizza, are powered by the platform. Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified- organization, placing it among one of the top employers of choice. Restroworks is on a mission to make global restaurants prosperous.

Job Description:

- Developing trust relationships with a portfolio of major clients.

- Acquiring a thorough understanding of key customer requirements and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

- Should serve as a link of communication between key customers and internal teams.

- Delivering service and support to clients using phone, via remote connection or over the email and operating as the lead point of contact for any and all matters specific to customers.

- Playing an integral part in generating new sales that will turn into long-lasting relationships

Responsibilities:

- Develop a solid and trusting relationship between major key clients and company

- Collaborate with the Implementation teams to ensure that expectations set during the sales process are met in delivery

- Operate as a key customer advocate - develop and maintain strong relationship with customers with the goal of best in class customer success

- Coordinate with clients and decision makers to ensure timely contract and subscription renewals

- Strategic planning to improve client results

- Educate prospects and clients about Restroworks's products and services through presentations and product demonstrations

- Negotiating contracts with clients and establishing timeline of performance

- Collaborating with the sales team to maximize profit by up-selling or cross-selling.

- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

- Expanding relationships and bringing in new clients