Portfolio Head - BFS

- Shall be responsible for entire lifecycle of the customer post customer acquisition

- Manage a team of Portfolio Management Executives

- Early Engagement and Activation of new working capital accounts. Also provide complete and comprehensive information on products, services, charges etc. to the customer and ensure best on-boarding service standards

- Design and implement initiatives including marketing campaigns and system enhancement to maximize portfolio growth, revolve rate, profitability and improve customer experience.

- Collaborate with Product, Credit, Marketing, Finance, and Operations in the execution of such strategies

- Develop a customer lifecycle management framework to identify momentum change and initiate actions to re-engage with customers and stem attrition

- Identify and implement opportunities to drive fee revenue in portfolio

- Responsible for renewal cycle of the client within the stipulated time.

- Monitoring and review of clients at periodic intervals on operational and financial conduct of accounts for detection of early warning signals.

- Preparing phased reduce and exit strategy for stress accounts along with other departments

- Ensures all customer issue resolution is within TAT resulting in higher customer satisfaction

- Meet Cross sell targets