PolicyGuru - Manager - Telesales

Telesales Manager

- ImpactGuru, India's leading healthcare financing platform for patients raises money online for medical expenses via crowdfunding. It aggregates a large number of online payments to allow any individual requiring financial assistance to raise funds for medical expenses be it cancer, transplant, accident, or any medical emergency. ImpactGuru has already helped mobilize Rs 1,500 cr / US$200mm via crowdfunding along with its partners.

- ImpactGuru was incubated at Harvard Innovation Lab in the USA in 2014. ImpactGuru investor list is led by Apollo Hospitals Group, Currae Healthtech Fund, RB Investments (Singapore based VC Fund), Shorooq Investments (Middle East based VC Fund), Venture Catalysts (India's #1 angel investor group),APIS Partners, Health Quad, Dream Incubator, Beyond Next Ventures with participation from various other investors from USA, Southeast Asia, and the Middle East.

- ImpactGuru was recently awarded Best Technology Solution for Social Good by Economic Times Intelligent Health & Tech Awards, selected among top 5 early-stage startups in India by TiE, featured multiple times on CNBC Young Turks.

- ImpactGuru was ranked among the top 21 Startups Globally to Watch in the space in which it operates by CB Insights. ImpactGuru senior management is led by Harvard, Wharton, Parsons, IIT, and IIM alumni with the founders recently being profiled in Fortune 40 under 40.

- If you are interested in being a part of a dynamic startup working at the intersection of financial services, healthcare & insurance which is making significant positive social impact to society, we will be thrilled to have you as a part of our new vertical @Policy Guru.

- Policy Guru is an InsurTech platform. It uses technology to simplify Insurance and create an unique experience for customers. It helps customers understand insurance with its unbiased content, engages users by building a trusted community platform and simplifies insurance using AI/ML. Policy Guru aims to be a one-shop-stop solution for Insurance and increase insurance penetration in India.

Job responsibilities :

- Responsible for strategizing, building and setting up the insurTech telesales/online function

- Lead and oversee the Telesales division in the selling of products/services to a list of qualified prospects

- Drive and manage the telesales model of the function

- Will be responsible for managing the team and handling inbound calls from various leads derived from Digital and marketing campaigns.

- Follow up on the leads and convert them to sales and closely track for closure of deals

- Plan and discuss marketing & sales strategies.

- Training telemarketing staff

- Oversee the daily workflow and scheduling of telemarketing staff.

- Conduct performance evaluations that are timely and constructive.

- Collaborate with business heads to establish sales goals and to develop scripts for use by telemarketing team.

- Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices.

- Measure team performance; communicate goals and quotas to team; and encourage and motivate telemarketers as they work toward reaching their goals.

- Develop company systems for customer interaction and response and control the implementation process.

- Oversee system maintenance and upgrade implementation

- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems

- Designing business MIS to and executing processes to improve efficiencies Compile and present weekly and monthly sales reports

- Experience of supporting and administering outbound call center technologies.

- Knowledge of CIC platform, Integration Services, and Reporting Services

- Complete understanding and implementation of technology, software applications, and phone and computer systems

- Resolve customer complaints and grievances.

- Maintaining customer relationships.

- Ensure proper documentation in the information system in due time and check through them for accuracy

- Minimum of 6 year experience in Telesales in the role of Team Leader

- Prior experience in handling a telesales team & in a start-up environment is a definite plus

- Experience with telemarketing, advanced managerial skills, and the ability to multitask.

- Excellent understanding of technology, software applications, and phone and computer systems

- Able to provide strong guidance and assistance to the team