PolicyBazaar - Relationship Manager

Relationship Manager

About Policybazaar.com:

Mission: Make India's billion-plus households financially safe and secure

Values: Fairness to all our stakeholders

Vision: A healthy and well-protected India

PolicyBazaar.com is India's largest insurance marketplace and a leading fintech player globally. It has backing from a host of investors including the likes of Soft Bank, InfoEdge (Naukri.com), Temasek, Tiger Global Management, True North, Premji Invest. The portal started in 2008 with the purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier.

From receiving traffic of 180,000 visitors in 2008, PolicyBazaar.com has come a long way and today hosts over 100 million visitors yearly and records 10 transactions on its platform every minute. The company collected Rs 3,500 cr of insurance premium in FY19 and is on track to double this figure in FY20. PolicyBazaar.com accounts for nearly 25% of India's life cover and over 7% of India's retail health business. It accounts for roughly half of all internet-based insurance purchases in the country.

Group Companies - Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, Zphin

Description:

Type of Job - Permanent

Location- Gurgaon (onsite)

Job Title - Business Development

Years of Experience - 1-4 years

Responsibilities:

Insurer Management:

- Monitoring business sourced across all Commercial Products,

- Monitoring Insurer-wise budgets and trends; observing anomalies & taking up traction issues,

- Maintaining supplier knowledge- who is doing best in which LOB,

- Establishing Escalation Matrix & SLAs.

Pre Sales Support: Regular check-in with Sales & Placement Teams to find out pain points and provide support wrt CJ's, POS Portal challenges & Underwriting

Servicing Support:

- Work closely with different Servicing Teams (Quotes, Issuance, Endorsement, Claims) for Support, and feedback and maintain mutually agreed upon TAT for the processes,

- Engage with Operations to make recommendations on process improvements.

Collaboration with Product & Tech Teams:

- Understand what more product capabilities are required from insurers - API Kits, PoS, Raters,

- How to improve existing capabilities

Trainings: Ensuring training is scheduled around new product introductions, servicing capabilities, any other requests presented across functions,

Maintaining Cross Functional Synergies:

- Optics for Internal Stakeholders,

- Agreements with External Parties

Competition Analysis: Track Competitors - web, app, social media, LinkedIn, Twitter, etc

Required Skills:

- Bachelor's/University degree or equivalent experience,

- 1 - 5 years of experience,

- Strong communication, presentation, organizational and problem-solving skills with the ability to collaborate across teams,

- Microsoft Excel & Powerpoint Expertise,

- Process and Planning orientation,

- Networking Capability,

- Eager to learn & grow in a Faced-pace set-up.