PocketMall - Agent/Executive/Supervisor/Manager - Customer Support

Job Description :

KRAS :

- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

Incumbent Profile :

- Fresher to 2 Years of Experience

- Excellent interpersonal and written and oral communication skills. Ability to lead a team.

- Knowledge of CRM systems & Computer skills.

- Knowledge of mediation and conflict resolution techniques is preferable.