Job Description :
KRAS :
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Incumbent Profile :
- Fresher to 2 Years of Experience
- Excellent interpersonal and written and oral communication skills. Ability to lead a team.
- Knowledge of CRM systems & Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
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