Posted By
Malati Niranjan
Senior Manager - HRBP - Non Sales at PNB Metlife Life Insurance
Last Login: 03 June 2019
Posted in
BPO
Job Code
691168
Key Responsibilities:
- Team management
- Branch Metrics
- Audit & Compliance
- TAT management
- Facilities & Admin Management
- Stakeholder management
Work in a team to provide service delivery to internal and external customers through: Error free transaction processing, Communication and follow-up with customers to ensuring service delivery as per defined Turn-Around-TAT and Service Level Agreement. New Business Processing, Branch Management, Vendor Management, Petty Cash Management
Measures of Performance:
- Functional metrics (Dashboard)
- Revenue generation
- Value creation
Desired qualifications and experience :
- Overall Experience of 6-8 yrs. (At least 4 yrs. To be in Operations / Customer Services in Insurance)
Knowledge and skills required :
- Data Analytics
- MS office (with emphasis on Excel)
- Excellent Written & Oral Communication Skill
- Well versed with Branch Audits & Process Compliance
Other skills:
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Posted By
Malati Niranjan
Senior Manager - HRBP - Non Sales at PNB Metlife Life Insurance
Last Login: 03 June 2019
Posted in
BPO
Job Code
691168