PMJ Jewels - Store Head

Position Title: Store Head (Designation Based on Interview)

Reports to Business Head

Location: Hyderabad

Job Overview:

The General Manager - Store Head will oversee all aspects of store operations, including sales, marketing, inventory management, and merchandising. The ideal candidate will have a strong background in the hospitality, luxury, or jewellery sectors and a proven track record in leading teams, driving sales, and enhancing the customer experience in a premium retail environment.

Key Responsibilities:

Store Operations:

- Manage day-to-day store operations to ensure efficiency and productivity.

- Develop and implement standard operating procedures (SOPs) to optimize store performance.

- Ensure compliance with company policies, industry regulations, and safety standards.

- Oversee store maintenance, cleanliness, and overall presentation.

Sales Management:

- Drive sales targets and ensure the store meets or exceeds its revenue goals.

- Develop sales strategies and initiatives to attract and retain customers.

- Monitor sales performance, analyze data, and provide insights to improve sales outcomes.

- Train and mentor sales staff to deliver exceptional customer service and achieve sales objectives.

Marketing and Promotions:

- Collaborate with the marketing team to plan and execute store marketing campaigns and events.

- Leverage industry trends to enhance brand positioning and visibility in the market.

- Develop and implement local marketing strategies to attract target customers.

- Monitor the effectiveness of marketing efforts and adjust strategies as needed.

Inventory Management:

- Oversee inventory control processes, including ordering, receiving, stocking, and inventory audits.

- Ensure optimal stock levels are maintained to meet customer demand without overstocking.

- Monitor inventory turnover rates and implement strategies to minimize losses.

- Coordinate with suppliers and vendors to ensure timely delivery and quality of merchandise.

Merchandising:

- Ensure the store's visual merchandising aligns with the brand's standards and enhances the customer experience.

- Collaborate with the merchandising team to plan and execute seasonal displays and product placements.

- Monitor the performance of merchandise and make recommendations for product assortments.

- Analyze customer preferences and market trends to inform merchandising decisions.

Leadership:

- Lead, motivate, and manage a team of professionals, including sales associates, inventory staff, and support personnel.

- Conduct regular performance reviews and provide feedback to staff to foster development.

- Ensure a positive work environment that promotes teamwork, high morale, and employee satisfaction.

- Implement training and development programs to enhance team capabilities and performance.

Customer Experience:

- Uphold the highest standards of customer service and ensure every customer has a premium shopping experience.

- Address customer inquiries, complaints, and feedback in a timely and professional manner.

- Develop and implement customer loyalty programs to enhance customer retention.

Qualifications:

- Bachelor's degree in business administration, Retail Management, or a related field. A master's degree is a plus.

- Minimum of 8-10 years of experience in store management, with at least 5 years in a leadership role within the hospitality, luxury, or jewellery sectors.

- Proven experience in managing store operations, sales, marketing, inventory, and merchandising.

- Strong leadership and team management skills with a focus on driving results.

- Excellent communication, interpersonal, and customer service skills.

- Strong analytical and problem-solving abilities.

- Proficiency in retail management software and MS Office Suite.

- Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.

Benefits:

- Competitive salary and performance-based incentives.

- Health insurance and other benefits as per company policy.

- Opportunities for professional growth and development within the organization.