Plutus - Business Head

About Plutus

- Nearly 50% of banks do not upgrade old IT systems as soon as they should, and 43% of US banks still use COBOL, a programming language dating from 1959 ...and extra layers embedded on top of it are causing outage- - UK FCA in its annual report

In other words, banking systems are outdated and cannot be easily modernized.

Fintech have responded enthusiastically to address this problem and in India alone there are over 2,000 fintechs and neo banks currently. Each of them is looking to provide value-added services through a tech-driven approach. However, in each case, the fintech or neo bank partners with a licensed bank for core services like savings or loan accounts which are delivered through the same legacy systems and hence are constrained themselves.

Enter Plutus.

Plutus is a strategic partnership between Zeta and India's largest private sector bank HDFC with the mission to build a digital bank completely from scratch. Plutus will serve the bank's 25 mn+ consumers and drive growth to double the base to 50 Mn+ in the next 5 years. To achieve this, we- ve reimagined banking completely from the ground up.

Plutus uses Zeta's Tachyon, a cloud-native, integrated modern core banking, processing and payments SaaS platform. Plutus is a digital led bank and payments offering initially targeted towards India's gen X, Y, Z and millennial audiences.

With a customer-first philosophy, fortnightly releases and a modern intuitive mobile app, we are building an experience that will revolutionize banking in India. Join us to re-define this age-old industry.

About the team

The Plutus core team is organized as a multi-functional lean team of A players from Product, Engineering, Marketing, Growth Hacking, Design and UX, supported by an exceptional Support and Operations team.

The Role:

The functional responsibilities will encompass the following, but not be limited to:

- Taking complete ownership of business strategy, account management, program delivery and P&L of one of the large business lines within Plutus

- Working closely with HDFC and Zeta leadership to ensure objectives are met

- Own the strategic program management function - planning, leadership buy in, prioritization and program delivery management

- Define, measure and drive initiatives to achieve high customer acquisition, retention, NPS and monetization. Design initiatives across all teams - product management, solution architecture, engineering, operations, customer support, etc.

- Understand the tradeoffs of schedule, scope and quality, making decisions as needed to meet program goals

- Keep senior management and other key stakeholders informed on program status, key activities and risks. Escalate as necessary to maintain program velocity.

- Utilize industry best practices, techniques, and standards throughout program execution. Measure program performance to identify areas for improvement.

- Work to build organizational competency in managing critical cross functional initiatives, including documentation, tool development and mentoring.

- Build and manage a mid sized team of program managers, analysts, project managers

- Define how good becomes better. In other words, establish then work from a benchmark and build a metrics dashboard to demonstrate success in program/project completion and areas for improvement

Who should apply for this role ?

- You have 10 plus years of industry experience with strong experience in managing and/or building Banking Payments products encompassing 2 or more roles across

- Account and stakeholder management

- Program Management

- Tech Solutioning

- Preferred

- Product Management

- Software development delivery

- You have experience managing large IT/software programs both individually and with small-mid size teams preferably in banking or fintech

- You have multi-functional exposure across account management, product management, solutioning, operations, customer support, engineering delivery management with a spike in multiple areas

- You have achieved targets in an OKR and SLA environment with an explicit emphasis on metrics

- You are solution-oriented, creative and passionate

- You posses a research mindset with strong problem solving and organisational skills

- You have a natural ability to thrive in a fast-paced environment and juggle multiple projects at a time

- You are extremely meticulous with an eye for detail and focus on documentation

- You have the ability to adapt and work well with people and teams and experience leading mid-size teams of 15-20 people

- - .and about >10 years back you equipped yourself with studies in engineering and business from a premier educational institution.