Plum - Senior Retention Specialist - Account Management

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund.

About the role

Having found exceptional product/market fit, we're in the midst of transitioning from 'start-up' to 'scale-up' and are looking for rockstar retention specialists to capitalize on the huge demand for our product.

We are looking for passionate entrepreneurs, builders, and straight-up hustlers to help us build something special. We're looking for outstanding tech salespeople who have consistently hit targets and thrive in taking full ownership of the sales cycle, from lead generation through to closing. You'll be an articulate presenter and a strategic planner but above all, dynamic and goal-oriented.

We don't pretend that it'll be easy - Joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest-growing SaaS companies in history.

Roles and Responsibilities

- Present Plum to CXOs & senior executives in client meetings

- Work closely with account management and placements team to understand the customer journey with Plum so far

- Ability to deep dive and generate data-driven insights to help customers choose the right plans for their employees

- Negotiate hard with insurers to get the best pricing and improve the chances of retention

- Navigate through complex sales cycles with some of the most prestigious companies in India

- Ensure a high level of responsiveness with prospects through the sales process

- Proactively cross-sell products during the renewal process

- Become an expert in insurance, CRM systems, and our product suite

- Never give up attitude

- At least 3-5 years of sales experience; preferably at a fast-growing BFSI/SaaS startup/consulting/B2B Sales

- Experience in renewals in mandatory

- The ability to work with tight targets and timelines

- The ability to pitch complex ideas & a product in a simple, compelling way

- The ability to execute highly credible and articulate face-to-face, over the phone, and email conversations

- A highly professional and results-driven outlook

- A high degree of coachability and great listening skills