Plum Benefits - Product Manager

About Plum (www.plumhq.com)

Plum is a modern employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund, we help companies care better for their employees by providing:

- Comprehensive health benefits

- A fully-digital platform experience for HR teams & admins

- Superior support & claims experience.

About the role:

We are looking for a Product Manager for the Onboarding & HR experience pod. The HR experience pod is responsible for all things insurance & healthcare management for employees. Our SaaS offering is used by thousands of HR's and admins bringing ease of administration with a world-class product standard.

Responsibilities:

1) Partner with customers and business stakeholders to understand explicit and latent needs

2) Partner very closely with High Performing Engineering teams to ensure we are building scalable software products that meet customer needs and are on time with quality.

3) Prioritize product features, author and review Product Requirement Documents (PRDs)

4) Run user research, usability studies, data-driven experiments to inform product direction

5) Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions.

6) Make the thousands of unsexy decisions, and shoulder the dirty work - reviewing insurance contracts, copy, support issues, etc. - that helps your team charge forward without stall

Experience & Qualifications:

1) At least 3 years of relevant experience as a Product Manager, preferably in SaaS or growth-facing products.

2) You have Strong analytical skills, testing product hypotheses and generating insights.

3) You understand what comprises a world-class user experience and how to bring together technology and design thinking to accomplish it.

4) Good experience with Information Architecture, UX, Wireframes, UI, Interaction Design, prior development experience, or a relevant degree in tech would be a huge plus.

5) You have the ability to take larger goals, opportunities, and needs and break them down into iterative, actionable milestones to create features and products in order to get to a product-market fit

How you'll know you are successful:

1) % of outstanding customer problems that are either validated or invalidated (should be low, because you know the ins and outs!)

2) Decrease in the number of unexpected requests to the product team coming in during the quarter (because you were way ahead of them!)

3) The commercial success of the product on the market.