Plum - Account Manager

About the role:

- Having found exceptional product/market fit, we're in the midst of transitioning from 'start-up' to 'scale-up' and looking for account managers to capitalize on the huge demand for our product.

- We are looking for passionate entrepreneurs, builders and straight-up hustlers to help us build something special.

- We're looking for outstanding account managers who have consistently delivered high customer satisfaction and thrive in taking full ownership of delivering delight to customers.

- You'll be an articulate presenter and a strategic planner, but above all, you'll be dynamic and goal-oriented.

- We don't pretend that it'll be easy joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles.

- You'll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history.

Roles and Responsibilities:

- You would be the face of Plum to our SME customers.

- You would help employees and employers use their health insurance and health benefits in the most seamless way possible.

- You would develop a deep level of understanding and knowledge of the entire product, systems and processes.

- You would devise & implement an engagement plan.

- You would execute upsell and x-sell opportunities.

- You would execute policy renewals.

- You would coordinate with insurance partners for resolution/clarifications if needed.

- You would drive 100% customer retention by delivering extraordinary service.

Experience and Qualifications:

- At least 4 - 7 years of experience in a sales and customer-facing role.

- Very strong written and verbal communication.

- High customer empathy and problem-solving mindset.

- Strong stakeholder management skills.

- Ability to work with cross-functional teams to resolve issues.

- Comfortable navigating and utilising a CRM (Salesforce, Hubspot).

- Strong adherence to SLAs and processes.