PlatinumRx - Manager - Retention

About PlatinumRx:

PlatinumRx is on a mission to make chronic medications more affordable and accessible. We are a fast-growing e-pharmacy leveraging technology to provide significant savings to our customers while ensuring top-notch quality and service.

Role Overview:

- The Retention Manager is a super-critical role responsible for driving customer loyalty and repeat purchases, a key metric for our business.

- The ideal candidate will be hands-on with tools like WebEngage, MoEngage, or Clevertap and skilled in executing retention strategies that directly impact customer lifetime value.

Key Responsibilities:

- Develop and execute retention campaigns to increase customer engagement and repeat purchases.

- Leverage CRM tools (WebEngage, MoEngage, Clevertap) for targeted segmentation, campaign automation, and performance tracking.

- Analyze customer behavior, churn patterns, and feedback to implement effective retention strategies.

- Collaborate with marketing and product teams to align retention efforts with overall business objectives.

- Monitor and optimize key retention metrics such as churn rate, repeat purchase rate, and customer lifetime value.

- A/B test campaigns to continuously improve effectiveness.

Requirements:

- 1-2+ years of experience in retention, CRM, or lifecycle marketing.

- Hands-on experience with CRM tools like WebEngage, MoEngage, or Clevertap.

- Strong analytical skills with the ability to derive insights from customer data.

- Creative problem-solving skills to design innovative retention campaigns.

- Excellent communication and collaboration skills.

Why Join Us?

- Be part of a core team shaping the future of affordable healthcare.

- Opportunity to work in a high-growth startup environment.

- Competitive compensation with significant growth opportunities.