Platform Success Manager - Advertising Firm

We have an opportunity for a Platform Success Manager role with our client at Bangalore. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.

JOB DETAILS

Position : Platform Success Manager

Location : Bangalore / Gurgaon / Mumbai

About Our client

Who we are :

- At a time when consumers are connected and empowered like never before,

- Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,P&G, Shell, Samsung, and Visa.

What You'll Do as Platform Success Manager

We are looking for someone who can ensure the following outcomes for every customer:

- Deliver Value: Be able to deliver on, and communicate the value associated with the customer's investment in advertising through the Sprinklr platform to guarantee retention & customer growth.

- Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

- Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.

- Strategic Advertising Partner: Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.

WHAT YOU'LL DO - LIST OF JOB RESPONSIBILITIES:

- Ensure that every customer derives the most value possible from the platform leading to retention.

- Identify, comprehend, and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.

- Analyse and elevate customer's consumption of contract, adoption of the product and generation of upsell or cross-sell.

- Act as day-to-day contact for stakeholders in brand, agencies, and System Administrators.

- Assist world's leading brands in seamlessly building social media campaigns & process- flows mapped to their business needs, through Sprinklr.

- Proactively identify opportunities to improve operational efficiencies and find suitable campaign entities which could benefit from utilising AI to drive greater ROI.

- Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions.

- Actively make sure you are knowledgeable on native channel's ad products package.

- Work with clients to improve the paid service itself and its alignment with the client's core business.

- Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr's know-hows.

- Actively make sure that you are knowledgeable on all Sprinklr software products.

Who You Are & What Makes You Qualified?

- 2-3+ years of experience in paid social account management at a brand, agency, or technology.

- Experience of building and optimising paid social campaigns.

- Excellent written and verbal communication skills.

- Analytical mind-set with attention to detail and excellent problem-solving skills.

- Ability to think independently and learn as a member of a team.

- Ability to identify and clearly articulate issues clients are facing and plans on how to solve them.

- Intrinsically motivated to tackle unique client use cases, teach clients how to maximise platform performance.

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

- Industry specific knowledge across different verticals or lines of business preferred

- 4-year college / university degree