Platform9 - Technical Account Manager

About The Role:

- We are searching for an inventive, gregarious, and collaborative Technical Account Manager (TAM).

- This role works directly with customers approximately half of the time.

- The remainder is spent informing product and operational decisions on the customer's behalf.

- A TAM is a message bus between every organization within Platform9 and its customers - in the best possible way.

- There are no requirements for on-call rotation or travel.

- You will succeed in this role if you are happy to bring the collaborative attitude of open development to customer discussions.

- You will enjoy this role if you love empowering others to treat infrastructure like a utility.

- "It just works when I flip the switch.

Core Responsibilities:

- Be a customer advocate.

- Provide constructively assertive feedback and perspectives in discussions.

- Explore our products and features from different customer perspectives, and propose opportunities for enhancement.

- Be a customer liaison.

- Maintain customer relationships with recurring sync meetings.

- Understand the environment, general business model, culture, and use cases for each customer.

- Proactively engage with customers during high impact events, both planned and unplanned.

- Catalyze the flow of information between Platform9 and our customers.

- Build genuine, inviolate trust with every customer.

The Cool Parts:

- You will work with a tight-knit team in a company that truly cares about your well-being.

- You will meet people, both at Platform9 and on customer teams, that become genuine friends.

- You will make the world a little more efficient by allowing customers to focus on their work, not the thing that allows them to do work.

Required Experience, Knowledge:

- 3+ years in technical roles with customer-oriented responsibilities.

- 3+ years of experience using, operating, or administering Linux or POSIX-ish systems.

- a conspicuous need for punctuality, organization, and clear communication.

- a detailed understanding of multiple technical topics (e.

- TCP/IP networking, data structures, networked storage, .

- a detailed understanding of containerization and virtualization.

- are currently, or are willing to become, a Certified Kubernetes Administrator (CKA).

- experience with scripting / programming for data reporting and analysis.

- a passion for continuous education and academic collaboration.

- the ability to explain a concept or topic to any audience.

- comfort with public speaking and presentations.

- Bonus Experience, Knowledge, and experience as a Product Management Engineer, Technical Product Manager, Sales Engineer, Solutions Engineer, or Developer Advocate.

- experience in a security or compliance role.

- a functional understanding of general business practices and terminology.

- an unquenchable thirst for building awesome things with peers.

- an aptitude for automation and templating.