PlanSource - EDI Manager

EDI Manager at Plansource - A Vista Portfolio Product Company

About the EDI Manager Position :

- Manager is responsible for all aspects of talent management, mentoring, coaching, training, and career development. Proactively addresses performance providing clear guidance on SLA, policy, and procedures to enable success. Work collaboratively with internal and external parties on data exchange processes, prioritizations and deadlines while improving quality and efficiency.

- No two days will be the same for the EDI Manager, but these will be your primary responsibilities:

- Maintain internal tracking system with project information

- Research escalations from internal development tracking system for ongoing issues

- Communicate/coordinate with carriers and internal parties related to client/broker needs

- Complete special projects as assigned (department goals/initiatives)

- Meet or exceed Data Exchange Team Service Level Requirements

- Ability to manage complex clients or high-volume groups.

- Ability to implement/design basic 834's (medical/dental/vision)

- Test/Resolve SFTP/FTP connections

- Analyze and develop specifications for EDI enhancements, automation and improvements

- Manage the EDI team including development of performance metrics that the team will be measured against

- Oversee the production support of existing EDI trading partners

- Manage the production environment and proactively prioritize, communicate, and resolve any EDI process or system issues

- Communicate system and interface availability, modifications, and problems to internal and external stakeholders as needed and according to established policies and procedures.