PlanetSpark - Senior Manager/Manager - Product Engagement

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2023. We are backed by some top VCs and are on a 30% month-on-month growth curve. We were featured among the fastest-growing companies in the world, according to a recent study on the world's fastest-growing startups by GrowJo (read the story).

Come, join a passionate team of over 1100 young and energetic team members and 1300+ expert teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

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Mission Statement

Sr Manager/ Manager - Product Engagement will be responsible for driving Student and Teacher engagement on the PlanetSpark Platform, Identifying and developing new features to boost engagements and plug process gaps thereby making the student and teacher journey rewarding and smooth. This will be a very high impact - high ownership role and will require working closely with the leadership team to ideate and execute new initiatives within timelines

Your Roles and Responsibilities:

- Plan Interventions and product features to boost student and teacher engagement

- Identify and develop new features to boost engagement and participation and plug process gaps

- Lead a team of 3-4 developers to get the required features developed

- Prepare PRDs, Flowcharts, Process Maps, Creatives, and sample UIs to help with the development process

- Track the success of features launched and plan interventions accordingly.

- Prepare visibility dashboards for transparent reporting of features and their success with the leadership team.

- Carry out surveys on the teacher and student front to identify issues and mitigate the same

- Work on improving the key operational metrics like Daily attendance, Daily logins, Daily participation across all digital activities and events, Teacher NPS etc

- Work with leadership team on special projects related to student engagement and experience

- Closely collaborate with the operations team to enable automation of redundant tasks and activities

What are We Looking For?

MBA or BTech from tier-1 institutes

Min 4-5 years of work experience in leading complex operations teams at consumer tech startups

MUST have worked in tech and data-led operations

Excellent analytical and problem-solving ability

Ability to drive a team of developers

Prior experience working in product development

Prior experience working on CRMs will be a plus

Experience with Ruby on Rails and Python (basic proficiency )

What are the behavioral attributes that we are looking for?

Self-starter and self-motivated

Diligent and good attention to detail

Takes ownership and ensures end-to-end resolution of assigned tasks