Industry - Pharma / Biotech / Clinical Research Category - IT & Systems Skills - Network, Server, Hardware, "systems & security solutions", LANs, WANs,Empower3/QCMS/Track wise/LIMS/PLC/DCS/SCADA/HMIs/OPTEL) Job Type - Permanent Job Description - Position Overview: Functionally reporting Head of Infrastructure IT and administratively reporting to the Sr. Manager of IT, the position is responsible for supporting the IT infrastructure initiatives globally for PCC Responsibilities are as follows: IT Infrastructure Project Management - Responsible for managing PCC division specific IT infrastructure projects related to Network, Server, Cloud, applications hosted centrally - Responsible to drive Corporate IT initiatives at multiple PCC sites with help of the local site support team - Responsible for tracking all IT Infrastructure projects for PCC and presenting it regularly to IT Steering committee - Responsible for coordinating with application team, local vendor, corporate IT teams and offshore teams - Participates in application projects to support new technologies and enhancements of IT Infrastructure for existing applications IT Systems Management - Coordinate with Corporate IT and local helpdesk team, HR to ensure new employee onboarding - Responsible for managing teams to resolve IT related issues (hardware, network, phones, tablets, communication devices, computers, conferencing equipment, etc.) for business continuity - Establishes and maintains relationship with hardware and application support teams at local and remote sites in India plants and other PCC offices - Ensures Helpdesk team logs tickets in Helpdesk system and presents to management monthly KPI Metrics - Prepares and presents MIS reports and performance KPIs for Helpdesk, Project performance, and other key KPIs for areas of responsibility - Ensures plant sites have adequate support and QMS and other site-specific needs Network and Infrastructure Management - Partners with IT Infrastructure Head and PCC IT team to develop technology infrastructure strategy and manages changes over lifecycle - Works with teams to manage and resolve issues related to computer systems, locally hosted applications, and network - Executes on approved infrastructure strategies and provides IT support to site projects that require IT technology (i.e., building, plant, or warehouse capability expansion) - Performs coordination with Corporate IT for centrally hosted applications, central IT infrastructure, and other needs as required Policies and Procedures: - Develops disaster recovery and redundancy options and adhere to corporate policies - Works with Site teams to draft local SOPs for IT, implement and roll out SOPs IT Asset Management and Procurement: - Ensures all assets like computer hardware /communication devices are tracked and procured on time - Manages IT Infrastructure site IT budgets and present to business the Actual vs Budget for all sites - Manage vendor contracts, IT Infrastructure procurement, collaborate with Corporate Procurement - Conducts vendor evaluations. Establishes and manage vendor contracts for site support needs for computer, tele-communication, network and other services and devices - Ensures all licenses are procured, monitored, managed, and assigned IT Security and compliance: - Ensures proper Cyber Security and Data Security management measures are in place to support proper use of equipment and networks - Works with Infosec team to implement upgrades and perform other tasks to address security issues - Ensures computer systems are complaint for regulatory and license requirements Guide/mentor PCC India site IT for client/regulatory audits - Guide Site IT SPOCs for Document management - SOPs, GxP/ISO 27001, CSV, 21CFR, part 11 and GMP Guidelines - Leads system audits, security assessments and other Infrastructure review activities Other Areas: - Oversees IT Infra OPS for PCC India sites - Oversees and determines timeframes for system updates, upgrades, migrations, and outages - Identifies and acts on opportunities to improve and update software and systems - Minimal travel required to sites Education and Experience Required: - BS degree in business, computer science or related field or equivalent technical training and experience - 8-10 years of experience as an IT Manager supporting Network, Server, Hardware, end user systems & security solutions - Prior experience with networking protocols required - LANs, WANs, routing, switching - Experienced with Virtualization, RDBMS, and Backups - Experience with plant quality systems/ lab equipment, related documentation requirements - Prior experience in a GMP environment highly preferred (Manufacturing, Pharma, etc.) with Computer System Validation Experience - Basic knowledge of Quality/Manufacturing systems applications (Ex. Empower3/QCMS/Track wise/LIMS/PLC/DCS/SCADA/HMIs/OPTEL) Competencies Required: - Strong bias towards prompt and delightful customer service - Highly adaptable, and capable of handling multiple projects under time constraints - Skilled a building client, customer, and vendor relationships - Excellent written and verbal communication skills - People management experience to lead the work of a team - Self-starter who works well independently or collaboratively as part of a team - Adept at trouble shooting and strong initiative to complete tasks in a timely and comprehensive manner Contact - Catherine Cranston Rodricks The Apply Button will redirect you to website. Please apply there as well.

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Piramal - Manager - IT Infrastructure 

Piramal - Manager - IT Infrastructure  ,Job Description for Piramal - Manager - IT Infrastructure  in Piramal Enterprises Limited in  Others for (8-15) years of experience. Apply Now!

Job Description for Piramal - Manager - IT Infrastructure  in Piramal Enterprises Limited in  Others for (8-15) years of experience. Apply Now!