Pioneer E Solutions - Manager - Operations

About Pioneer E Solutions:

- Founded in 2012, Pioneer E Solutions is a leading IT company based in Gurugram with a dynamic senior leadership team and decades of experience in delivering products and services globally.

- The company is CMMi Maturity L3, ISO 9001:2015, and ISO 27001:2013 certified, with a strong focus on innovation and growth.

Role Summary:

- This is a full-time on-site role for an Operations Manager at Pioneer E Solutions, New Delhi.

- The Operations Manager will be responsible for overseeing daily operations, managing resources, optimizing processes, and ensuring efficiency and quality in all aspects of the business operations.

- This individual will play a critical role in driving operational excellence and supporting the company's continued growth and success.

Key Responsibilities:

Operational Oversight:

- Oversee and manage all aspects of daily operations, ensuring smooth and efficient workflow across all departments.

- Monitor key performance indicators (KPIs) and identify areas for improvement.

- Develop and implement strategies to enhance operational efficiency and reduce costs.

- Ensure compliance with all relevant regulations and industry standards.

Resource Management:

- Manage and allocate resources effectively, including personnel, equipment, and budget.

- Forecast resource needs and plan for future growth.

- Optimize resource utilization to maximize productivity and minimize costs.

Process Improvement:

- Identify and analyze operational bottlenecks and inefficiencies.

- Develop and implement process improvement initiatives to streamline workflows and enhance productivity.

- Document and maintain standard operating procedures (SOPs) for all operational processes.

Project Management:

- Manage and oversee operational projects, ensuring timely and successful completion within budget.

- Coordinate with cross-functional teams to ensure project deliverables are met.

Team Leadership:

- Lead, mentor, and motivate a high-performing team of operations professionals.

- Foster a positive and collaborative work environment.

- Provide guidance and support to team members to enhance their skills and performance.

Client Relationships:

- Build and maintain strong relationships with clients.

- Address client concerns and resolve issues promptly and effectively.

- Experience with Government Projects:

- Proven experience working with government clients and understanding of government regulations and procedures.

Qualifications:

Education:

- Bachelor's/ master's degree in Business Administration, Operations Management, or a related field.

Experience:

- 3+ years of experience in operations management within the IT industry (preferred).

Skills:

- Strong leadership and decision-making abilities.

- Excellent organizational and project management skills.

- Effective communication and interpersonal skills.

- Proficiency in MS Office Suite (Word, Excel, PowerPoint).

- Experience with project management methodologies (e.g., Agile, Waterfall).

- Strong analytical and problem-solving skills.

- Ability to work independently and as part of a team.

- Experience with process improvement methodologies (e.g., Lean, Six Sigma) (preferred)