PhonePe - Regional Sales Capability Manager

About PhonePe

PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and crossed 1 bn transactions on its platform in Nov 2018.

About the role

The offline team is trying to achieve PhonePe's goal by onboarding every merchant across country to accept PhonePe. We at Sales capability team are building a sales training engine which will enable the sales team to do their job effectively.

What will you do?

- Own sales training piece for the region

- Enable field sales executives to do their job effectively

- Make sure the team is aware of the product enhancements and new features

- Be aware of knowledge level of the region by conducting regular assessments

- Spend at least 40-50% of time on field to handhold low performers

- Highlight key areas of improvement at people/processes/product level - Monthly planning of training calendar in liaison with sales capability manager and region sales manager

- Work closely with leadership, marketing and sales operations team to suggest/implement new strategies

Designing content:

- Regular assessments for the region

- Content for training modules of the region

- Design new training modules to increase efficiency of sales team

Training delivery:

- Own New hire onboarding for the region

- TTT for managers to enable them to coach their respective teams

- Drive rigorous process adoption among the team

- Handholding low performers through OJT

What you should have?

- Should have total 5-6 years of experience with at least 2-3 years as a sales trainer

- Good facilitation skills

- Excellent communication skills (written and verbal)

- Should have worked on creating content for his/her training modules

- Prior exposure to any sales role would be an added advantage

- Should be comfortable with OJT as well as in room trainings

- Should have worked on various training tools to make learning more effective

- Should be well versed with MS office

- Knowing multiple languages from your region would be preferred

- Should be willing to travel to different cities of his/her respective region