Roles & Responsibilities: - Create a persistent focus on improving customer experience at PhonePe and take accountability for metrics related to customer experience. - Own customer experience improvement projects through the entire lifecycle - identifying pain point or area of improvement, creating high impact solution, building plan of action, gaining buy-in across teams, identifying risks involved, implementing controls and successfully executing the project - Work closely with internal teams to identify and drive critical projects in order to improve NPS and reliability metrics - Lead team across all the verticals to drive tracks improving customer experience (non support) - Use customer feedback to enable learnings and drive corrective actions and preventive actions to improve customer experience - Collaborate with Product, Business, Analytics, Support, Design and Automation teams to plan and drive product and process improvement initiatives - Plan and manage the customer experience (CX) readiness for new product or category launches Ideal Candidate: - B.Tech MBA preferred. - 2-5 years of experience in mobile payment industry or any other relevant customer facing experience - Ability to demonstrate intellectual curiosity to dig deep for a thorough understanding - Excellent problem solving skills - Excellent communication, stakeholder management

Bangalore

PhonePe - Manager - Product Operations 

PhonePe - Manager - Product Operations  ,Job Description for PhonePe - Manager - Product Operations  in PhonePe in  Bangalore for (2-5) years of experience. Apply Now!

Job Description for PhonePe - Manager - Product Operations  in PhonePe in  Bangalore for (2-5) years of experience. Apply Now!