PhonePe - Associate Manager - Business Operations

Job Description:

About PhonePe :

PhonePe is Indias leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Summary:

- We are seeking a highly detail-oriented and analytical Associate Manager to lead a team that monitors our business parameters and reports any anomalies or errors detected in the ecosystem.

- The role requires to own the end-to-end process of identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes in real-time as well as avoiding recurrence of the issues via structural fixes.

- The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.

The Role:

- Lead a team of folks who Monitor business application dashboards and anomaly detection systems for issues and errors

- Identify root causes of errors and investigate their impact on business operations and sales

- Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers) Creation of monthly / weekly reports to drive business decisions

- Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership

- Coordination with external partners and vendors to ensure a smooth flow of business

- Responsible for defining, developing and communicating key metrics and business trends to partner and management team

- Creation and maintenance of documentation related to processes, issues, and solutions Grasping the underlying processes and data flows and should be able to analyze and work on the errors

- Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team

- Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation

Required skill sets:

- Strong attention to detail, problem solving and analytical skills

- Exceptional written and verbal communication skills

- Ability to manage internal and external stakeholders effectively

- Ability to lead a team by example Basic to advanced knowledge of Microsoft Excel,Docs,Google sheets Available on weekends/holidays for any urgent business requirement

- Basic SQL knowledge will be a plus Reporting,Automation,Dashboarding,Monitoring experience will be a plus

- Roster/Workflow management experience is a plus (This candidate is expected to lead a team a set of folks who work in rotational shifts In Monitoring team)

Qualifying criteria/must haves:

- Bachelors 3-5 years of experience/ Masters 1-3 years of experience Handled a team before Tier 1/2/3 college Digital/Internet/Online industry experience of minimum 1 year B2B/B2C external stakeholder exposure

- Related roles - Program Manager/ Process Excellence/ Process Manager/ Operations Manager/ Insurance Partnerships/ Business Operations Manager Insurance/Fintech/BFSI/Start-up experience is preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles):

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy Working at PhonePe is a rewarding experience!

Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.