PhonePe - Advisor - Insurance Sales

About PhonePe : PhonePe is Indias leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About the role : We are looking for specialists for the Assisted Buying, Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter through the insurance purchase journey and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that customers are addressed about any queries for the insurance products & have seamless purchase experience. You will play a crucial role to understand the voice of the customer and help us by flagging key experience drivers for larger impact.

Responsibilities :

- Act with integrity & think customer-first in every interaction Handle basic PhonePes insurance and transaction related queries and convert queries into business.

- Ability to flex between phone & data channels Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind.

- Achieve month on month input and output matrix as assigned by the supervisors.

- Follow specified process guidelines to bring about resolution Build customer trust through their interaction

- Ability to meet hourly & daily productivity goals Leverage internal processes and resources to drive resolution

- Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements

- Engage & Educate customers so theyre able to leverage PhonePe to the fullest

Ideal candidate should :

- Have excellent written and verbal communications in English & Hindi 1- 3 years of work experience in insurance advisory/sales roles

- Have good learnability Be an active listener and deal well with objection

- Have strong customer orientation and ability to adapt/respond to different scenarios

- Be a team player, flexible and open to feedback Ability to multitask, prioritize, and manage time effectively

- Graduation (10+2+3) is Mandatory

- Multilingual skills (spoken + written) in South Indian languages are preferred

- Comfortable in working in shift and roster as per requirement PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.