Philips Domestic Appliances - Key Account Manager - Online Sales - eCommerce

Job Title: Key Account Manager - Online

Job location: Bangalore

Reports to: Head - Ecommerce

Job Summary :

The role involves driving Philips Domestic Appliances market share objectives on Flipkart / Amazon Group by continuous engagement with Amazon / Flipkart India Pvt. Ltd, Myntra, Jabong. Drive Account interactions and work in accordance with the cadence of Quarterly Business reviews with regular scorecards being published and progress on key KPIs updated.

The incumbent would also be required to develop thorough understanding of Account's objectives of selling profitably and ensure the same while still delivering business results and living upto the platform expectations of faster rotations and healthy ROIs while still delivering higher than category growth for Philips Domestic Appliances.

Key objective:

- Deliver agreed business plan (across Business Groups) for assigned Marketplaces such as Amazon / Flipkart group (Amazon / Flipkart, Myntra and Jabong)

- Manage the Aligned Seller Program and deliver on revenue goals for the program - anchoring key relationships like Amazon / Flipkart India etc.

You are responsible for

- Account Planning - Joint Business Planning with Marketplace as well as Aligned seller, Deliver Revenue Target and Philips Domestic Appliances Mkt. Share and NPS (Net Promotor Score) Objectives.

- Shopper Activation & Category Management - Promotion and Shopper Activation planning, Category Development & Advisory with Key Strategic Accounts in partnership with E-trade manager.

- Sales Operation and Logistics- Ensure fill rates of 85%+ for key SKUs, Upkeep of Product masters, On-shelf availability of must stock SKUs to bring down RepOOS, inventory planning for Seller.

- Customer Profitability in-line with Budgets - Trade Terms in accordance with Philips Domestic Appliances Commercial Policy, setting up KPIs on total investments and ensuring delivery on ROI benchmarks

- Assortment & Distribution - Selection planning, exclusive launches, NPI listing and build-up of Ratings & Reviews in line with benchmarks for successful scale up of new launches.

- Manage Account Commercials - Quarterly reconciliation and sign offs, Manage Receivables as per policy

- Sales Planning - Sales forecasting, monitoring sales results and reporting, exclusives launch planning, season planning

- Work with E-trade manager on content development and enhancement to improve overall customer experience of the brand

- Marketing analytics - Work through E-trade Manager on improving search and awareness for the brand, selection of properties to deliver on KPIs - impressions, conversions, RoAS

- The role requires strong interpersonal skills as regular interactions would be required with Demand Planner, Customer Collaboration Officer in Supply Chain, Channel Commercial Controller in Finance and E-trade Manager along with Category Marketing Managers for content creation, activation and selection planning

To succeed in this role, you should have the following skills and experience:

- MBA degree in Sales and Marketing, Advertising, Economics or a related discipline

- Proficiency in e-Commerce, merchandising and marketplace management

- 6-8 years of experience in handling National Key Accounts of similar scale, Sales and Marketing

- Good interpersonal skills and high task orientation

- Ability to work with cross functional teams - ability to influence in absence of reporting relationship

- Strong financial and analytical skills

- Strong leadership skills, flexible team player

- Excellent presentation and communications skills, both written and verbal

- Should be handling Amazon / Flipkart in other organization at similar scale.

In return, we offer you:

A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

Why should you join Philips Domestic Appliances?

Philips' Domestic Appliances business is a global leader with EUR 2.3 billion in sales in 2019 in kitchen appliances, coffee, garment care and home care appliances, with successful products such as the Airfryer, Perfect Care Steam Generators, Automatic Coffee Machines with LatteGo and SpeedPro Max Aqua vacuum cleaner, and many more that are used by millions of people every day across the world.

In January 2020, Philips announced that it would be considering new ownership options for Domestic Appliances, as it is not a strategic fit for the company's future as a health technology leader, and committed to finding the right home for the business to ensure that it is set up for continued success serving customers, leveraging the Philips brand and driving growth across the markets that it serves.

In its 128-year history as a leading innovator, Philips has had to reinvent itself a number of times to remain competitive. This has involved several high-profile divestments, resulting in the company's successful track record in managing complex change of this scale. Such transformations offer unique opportunities for employees to 'make their mark' and gain expertise in a specific and dynamic environment - those who can deliver results while navigating and contributing to changes will gain unique skills and perspective that will prove valuable for the rest of their careers.

Our Purpose:

We help people Turn Houses into Homes

At Philips Domestic Appliances, we improve the lives of people at home through meaningful innovation.

Our products and services help you to lead healthier and happier lives every day. We enable people to transform their houses into homes, where they can connect and take care of each other.

We create sustainable solutions; we make conscious choices caring for people's homes and our planet.

We are a best place to work for people who share our passion and DAre to pursue our purpose, we create the team as diverse as the homes we care for.

We DAre to be more than a company of innovation; we want to become a company of inspiration