Performance Improvement Role - Banking Domain - Corporate/SME/Retail & Digital Banking/Operations

Performance Improvement - Banking Domain (Corporate, SME, Retail Banking, Digital Banking, and Operations)

Skills :

- In-depth understanding of the economic and business environment in the banking industry.

- Expertise in areas such as - Go to Market Strategy /Business planning/hands-on experience in performance improvement of internal operations / Business development / Solution development.

- Excellent oral and written communication skills.

- Good leadership qualities.

- Client relationship management and account management skills. Experience in handling mid to large size accounts.

- Program management, multi-tasking, and time management skills.

- Good experience in business development.

- Domain Knowledge , The candidate should have extensive experience in the Banking OR Consulting industry. Specifically in areas such as Corporate, SME, Retail Banking, Digital Banking, and Operations.

- Hands on experience in running P&L related to payments and in working with technology and operations related to banking.

- Sound understanding of the financial services (banking) market and regulatory environment in India.

- Additional experience in payments/remittances and working knowledge of NBFC sector interplays would be valuable Client service delivery/execution.

- Manage multiple projects, engagement economics and receivables, project resources, and team utilization.

- Lead the delivery/execution of high-quality deliverables and manage service quality, brand, and client expectations.

- Demonstrate significant industry/solution expertise.

- People Management.

- Be a strong team player.

- Build a strong team and be a strong role model, mentor and coach.

- Assist in resolving people issues.

- Support people development through guidance and feedback.

- Take the lead in recruiting activities.

Business development :

- Manage clients & accounts and built professional relationships.

- Meet business development targets by identifying new opportunities with existing and new clients.

- Knowledge Management.

- Contribute to brand development by writing articles, developing thought leadership and point of views.

- Contribute to knowledge development and management.

- Ensure compliance to the firm's standards, processes and policies.

- Contribute to the firm's initiatives in enhancing market leadership & growth, quality, people agenda and operational excellence.