Perfios - Senior Manager - Sales

ROLES & RESPONSIBILITIES:

- This role is required to retain, develop and grow new business from existing clients in India.

- You will be responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them.

- You are also responsible for building relationships with existing clients and mining existing clients for productivity.

- The role would thus be responsible and accountable for the following areas:.

RELATIONSHIP BUILDING ACTIVITIES :

- Must be able to network and develop relationships with key decision makers (CIO, CRO, Buss & Product Heads) in respective accounts.

- Responsible for building & developing strong contacts with the clients that continuously fosters and develops the relationship for on-going sales.

- Build Customer loyalty through continuous training and awareness programs and coordination with front end & business support functions.

- Interact and maintain relationships with existing clients to enable cross-selling and up-selling activities.

SALES & MARKETING:

- Responsible for farming existing accounts, building pipeline, book revenues from given segment &market.

- Manages existing business relationships in order to achieve budgeted revenue goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business.

- Drive high standards of customer service and satisfaction throughout all areas of the business.

- Responsible for managing several accounts and being the face of the company to existing clients Understand customer requirement and technical conditions in detail and appraise & educate on giving the right solution customized for the requirement.

- Inform existing customers frequently of new product features, new solutions, benefits and its impact to clients process ensuring brand recall that is enough to prioritize our products.

- Demonstrate high account management standards to ensure customer satisfaction.

- Developing new business initiatives with the client to increase the share of wallet.

DELIVERABLES FOR SUCCESS:

Successful candidate must demonstrate the following successes:

- Exploring and understanding Client challenges in growth of business and identifying needs.

- Building up traction with the target client to build a long-term relationship on behalf of the organization.

- Objections handling to clarify doubts of clients and help them select the best product combination by offering company solutions.

- Obtaining client feedback and driving increasing client satisfaction and engagement.

- Driving client service excellence and a culture of delighting clients.

- Achieving Top and Bottom line Revenue & Profitability.

CORE COMPETENCIES:

- Able to handle the changing needs of the marketplace and the customers.

- Strong account management and relationship building skills.

- Minimum of 5-7 years of professional experience in Account Management with a minimum of 1-2 Years working experience in the BFSI Industry.

- Customer centricity and Networking skills.

- Ability to identify opportunities within existing clients for a product/s and drive CXO level engagement for selling organization products.

- Prepare and conduct customer training and workshops.

- Improving the overall customer relationship, delivering reliable administrative support and customer service.

- Manage client relationship through all phases of the sales cycle.

- IT skills must include above average ability to work on Excel Spreadsheets, MS Word and thorough knowledge of MS Powerpoint.

- Fluent in spoken English and Tamil is a must.

- Skill in Hindi and Malayalam will be an added advantage.