Pepper Content - Manager - Customer Success - UR Region

About the job

Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories.

Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.

We are building a global on-demand content marketplace platform that stitches together content planning, creation, distribution and measurement.

At Pepper Content, you will:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.

- Creating a positive onboarding experience for new clients.

- Responsible for driving revenue of existing accounts with delivery and quality management

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Maintaining an accurate record of all existing and potential clients.

- Inspire repeat business from clients.

- Responding to client inquiries in a timely and professional manner.

- Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings

- Ensure timely receivables and cash flow from clients

- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.

- Prepare and present timely team and client updates at all stages of the engagement

Should apply if you have:

- At least 3+ years of experience in account management/client services roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)

- Have a strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer

- Have excellent verbal, written communication, and presentation skills.

- Have strong stakeholder management skills

- Have a willingness to be flexible: Works beyond what is described in the job description.

- Understand the market and competitor activities.

- Be able to seek out the appropriate contact in a targeted organization

- Ability to respectfully handle complaints/ escalations

- Ability to deliver results under pressure.

- Have experience in project management.

- Have experience working with US stakeholders

- Be adept to operating in the US shift (06:00 pm to 03:00 am)