People Planning/Workforce Management Role - BPO

Job Summary:

The People Planner is responsible for Leading programs on skills and experiences of people and align them with client demand, with visibility and perspective across services/practices. He/she would be main person working with the Business Leader, Human Resources and all partners to chart the future of skills, employee staffing experience, specialization and multiskilling.

The person would need to develop and have deep understanding of Business needs, Business Operating models, technical skills, different channels of Supply like Bench, Roll Offs, Cross Training and reskilling, Recruiting and contracting.

Responsibilities:

- Be an advisor to the Market Unit Lead and Market Unit HR Lead on the skills and experiences of our people and how they align to client demand, with visibility and perspective across services/practices

- Share insights to identify hot and cold spots; propose and support actions to navigate future imbalances of skills/ experience and drive to resolution with Business Lead(s)

- Work creatively across functions to ensure optimization of buy/build/borrow strategies, including collaboration with Recruiting and Learning on future recruiting and new-skilling opportunities

- Provide points of view on adjacent skills that can be new-skilled for in demand areas that are trending up. Support development of action planning to demand-driven skilling

- Connect with the HR Partners to understand our people and practice focuses

- Connect with Finance and Business Operations to focus on profitable and sustainable talent plans

Qualification & Experience:

- Minimum 12 years of experience in IT services environment - experience in Recruitment, Staffing, Human Resources would be an advantage

- Post-Graduation would be preferable

- The person should have a passion for areas around future skills, reskilling, fulfillment, talent programs

- Good stakeholder management skills

- Passion towards innovation and rotating processes to the NEW

- Use Analytics and Data driven Insights to drive Talent Programs