People Advisor Specialist - BPO

About The Company:

ARA's client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Technology, and Operations Services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Their people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. They embrace the power of change to create value and shared success for their clients, people, shareholders, partners, and communities.

The Role:

People Advisor Specialist

Key Responsibilities:

- Experience of leading specific initiatives like Attrition would be an added advantage.

- Coordinate the performance achievement and promotion processes ensuring adherence to timelines and accurate and fair reward decisions.

- Coordinate with Career Counsellors and Managers to enable the implementation of performance improvement plans.

- Coach and advise Career Counsellors to ensure effective delivery of difficult messages.

- Review continuously the performance feedback for individuals within remit in order to anticipate and manage potential performance issues.

- Proactively monitor personnel issues or situations.

- Communicate company-wide initiatives to group supported.

Skills Required:

- Ability to work as a main point of contact and manage relationships with stakeholder group and key individuals

- Resolve any escalated issues and risks

- Facilitate team work and process integration across the team

- Lead team of People Advisors and Client Account HR Leads as required

- Ensure career planning and development for employees

- Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy

- Deliver employee Orientation and Integration

- Execute key HR processes within Field HR i.e. performance management exit management grievance management and career moves through internal role posting

- Coordinate deliver prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams

Qualifications & Experience:

- MBA or equivalent master's degree.

- Work Experience: 5 to 12 years

- Shift: 12 pm to 9 pm