Expectations from the Service Delivery Manager -
- Establish & refine service delivery processes
- Maintain Accuracy and efficiency of the service delivery teams
- Ensure high C-SAT levels and respond to 2nd Level Escalations
- Work with Stakeholders and deliver project tasks assigned
- Raise project related Risks & Issues
- Conduct & Maintain healthy governance model with the clients
- Provide support to confirm Service Levels are being met across projects
- Responsible for overall management of project
- Customer relationship including ERM status reports
- Function as lead for interaction/coordination with key stakeholder groups including Central Team
- Liaise with Finance, Legal, HR teams on new policies/updates or change in existing
You should be -
- Self-driven and energetic
- Able to work with ambiguity and in a fast paced environment
- Comfortable with data and technology
- Mobile within and outside the country
- Academically brilliant
- Able to challenge status quo and not care much about hierarchy
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