PayU - Sr Manager/Associate Director - Operations

As a Manager-Operations Management on the Payu team, you will have the opportunity to work in a challenging, fast paced, technology-driven environment while playing a critical role supporting the Business leadership team to achieve its business and strategic objectives. The work will emphasize operations, data analysis, the application of business knowledge, and the synthesis of information to drive actionable insights.

Process Management:

1. Oversee monitoring of back office activities of PayU Operations (Recon, Settlement, Chargeback) to ensure TAT.

2. Ensure back office processes are performed for smooth, product delivery as per the norms of Service Quality and Timeliness and oversee high priority escalations

3. Ensure efficient and timely management of fund transfers and reconciliation of all accounts

Process Refinement & Project Execution:

1. Perform appropriate analysis to identify opportunities for integration, automation or operational excellence in terms of improving service offering, cost, and operational efficiency of existing processes.

2. Lead the process enhancements-projects in coordination with Tech team till testing and implementation. Execution of new feature implementations without any adverse impact on existing service levels.

3. Monitoring and Performance evaluation of implemented projects, oversee to take feedbacks wherever required.

System Controls & Reporting:

1. Ensure system control and manual control are in place to comply mandated timelines, and operational efficiency.

2. Ensure timely and accurate reporting of operational and financial metrics.

3. Create & Circulate periodic analytical reporting on all operational activities to senior management.

4. Identify and escalate situations requiring urgent attention.

5. Handle customer support related report delivery.

Relationship Management & Team Management:

1. Coordinate with all partner banks and various internal / external customers to ensure mandatory requirements are completed and followed.

2. Manage team, performance, Capacity planning, recruitment effectively.

Skills:

- Ability to understand and synthesize multiple view points and distill information into an analysis for decision making.

- Strong in operational Management

- Excellent analytical skills: an attention detail with a focus on results, the ability to analyze raw data and apply creative/innovative analysis, and the capability to form key, and actionable insights/recommendations.

- Strong verbal and written communication and presentations skills with the ability to confidently communicate at all levels of the organization.

- Proven ability to work effectively (delivering results under tight deadlines) in a fast-paced, multitasked, cross functional, ever changing, and sometimes high pressure environment.

Experience:

- 7 to 10 years of experience in Card Operations, Banking, Telecom at BPO / Banks / Payment Service Providers or within a technology intensive industry with a background in operations, strategy, analytics and/or finance

- A Passion for technology or media with prior Internet, Media, or Technology experiences a plus.

- Exposure to sales or operations organizations is must

Education:

- Bachelor's degree in finance or Engg from top institute

- Advanced degree/certificate e.g.an MBA, with a focus on Finance, Technology