Payment Operations Manager - Reconciliation & Settlement - FinTech

Responsibilities :.

- Adherence to defined business rules and processes for reconciliation.

- Timely and accurate processing / reconciliation at a transaction level (both financial and non-financial).

- Ensure daily "payin" from all products, channels & methods.

- Ensure daily "payout" to all merchants for all products, channels & methods as per agreed SLA's.

- Timely processing of refunds as per regulatory guidelines.

- Escalating, resolving and reporting technical and /or transactional issues.

- Identify and investigate root cause of settlement discrepancies and ensure timely resolution.

- Constant and regular review of processes and performance with the focus on improving process competency and efficiency.

- Timely updation and reporting of operational trackers.

- Ensure timely submissions for monthly and quarterly reporting cycles.

- Review of inwards and outwards from Escrow/ Nodal account.

- Supervising and reviewing Escrow /Nodal account reportings.

- Prompt response and resolution to grievances and escalations.

- Collaborate with internal teams to meet client /customer led objectives.

- Constantly updating knowledge and ensuring compliance to external, internal regulations and guidelines.

- Undertaking process improvements and simplification projects.

- Representing the unit during regulatory and internal audits.

- Ensuring relevant submissions during audits.

- Liaising with Compliance and other stakeholders during audits.

- Candidates having Operations background with specific skill sets in Reconciliation, Settlement, Exception management and MIS domain.

Analytical skills :.

- Aptitude to respond to challenging environment & multi-tasking.

- Demonstrates supervisory and leadership skills-team management.

- Hands-on experience and skilled in advance MS-Excel.

- Strong communication and organization skills.

- Experience in process improvements with experience in projects.

- Ability to articulate process requirements, drafting current vis-vis future process mapping including documentation around the same.