Partner Manager - Usage & Retentions - Telecom

Business Unit: SME

Position: Manager

Education: MBA

Salary: 12Lakhs

Job Role:

- Handling Enterprise Accounts of the company - Active base management, churn reduction & enhancement of revenue & customer satisfaction

- Business analyst - Revenue Projection

- Predict Churn & Plan for Revenue Gap - upselling to fill revenue gap

- Attending client calls on weekly basis for disputed accounts

- Preparing day to day, weekly and monthly metrics for clients& internal management team

- Co-ordination with sales, IT, Products and Customer Care on retention issues

- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

- Local candidates only