Partner Manager - BPO

Profile- Partner manager

Location- Navi mumbai

Experience- 8-10

Job responsibility :

- Enabling partners and customers with service support from TTL support functions

- Controlling Channel & Channel Partner Manpower (FOS) attrition.

- Ensuring completion of Business Planning with all active channel partners before 8th of every month.

- Driving the capability building plan with partners by ensuring timely trainings for various parameters

- Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.

- Assisting the Partners in Large deal Closures by accompanying them for Customer calls

- Ensuring Channel Policy Adherence and Processes in the assigned territory

- Facilitating the issue resolutions at customer end through partners and support teams, if any.

- Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)

- Sales through the Channel Partners

- Responsible for Channel partner productivity and their ROI

- Keep Abreast with Competitive activities in the region

- Segment wise product focus to drive new business