About Team The UK Customer Support team works to improve the experience of OYO's UK guests by providing great customer support across multiple channels. Our aim is twofold: to respond and resolve customer queries, requests and complaints as quickly and efficiently as possible; and to learn from what our customers tell us, building insights to drive operational improvement and enhance the overall experience of our guests in the UK. About the role - Overseeing the execution and delivery of multi-channel UK Customer Support across multiple teams/stakeholders in India. - Managing a team of programme managers and associates, driving projects to improve customer experience, operational efficiency and enhance capability. - Engaging and collaborating with multiple stakeholder teams - Finance, Technology, Call Center Operations, ground operations, etc. - Building business use cases and the practical application of technology in order to enhance efficiency and improve customer experience. - This is a UK-specific role, based in Gurgaon, critical to the delivery of all Customer Support operations for the UK market. Requirements - Data-driven, with a strong ability to build insights from diverse data sets and reports. - Ability to collaborate with, and influence, both internal and external stakeholders - Demonstrable track-record of managing teams, driving projects to success, improving internal processes with a strong customer bias. - Forward-thinking, with a strategic mindset and a bias for action, as well as an eye for the tactical detail. - Quick learner with well-founded leadership skills, comfortable multi-tasking as well as delegating. - Willingness to build a deep understanding of the UK consumer and their needs, with a strong desire to provide high levels of customer satisfaction against those needs. - Flexibility to work in a dynamic, fast-moving environment.

Gurgaon/Gurugram

OYO Rooms - Senior Manager - Customer Support Excellence  

OYO Rooms - Senior Manager - Customer Support Excellence   ,Job Description for OYO Rooms - Senior Manager - Customer Support Excellence   in OYO in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!

Job Description for OYO Rooms - Senior Manager - Customer Support Excellence   in OYO in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!