OYO Rooms - General Manager - Operations

At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world

Responsibility :

The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stakeholders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES :

- Oversee the operations functions of the hotel, as per the Organizational chart.

- Hold regular briefings and meetings with all head of departments.

- Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.

- Handling complaints, and oversee the service recovery procedures.

- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, -

- Marketing & Sales Plan and Capital Budget.

- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

- A strong understanding of P&L statements and the ability to react to impactful strategies

- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

- Maximizing room yield and hotels/resort revenue through innovative sales practices and yield management programs.

- Prepare a monthly financial reporting for the owners and stakeholders.

- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

- Act as a final decision maker in hiring a key staff.

- Be accountable for responsibilities of department heads and take ownership of all guest complaints.

- Corporate client handling and take part in new client acquisition along with the sales team whenever required.

- Responsible for safeguarding the quality of operations both (internal & external audits).