Outsourcing Advisory Role - Big4

Responsibilities : -

- Lead client Contact Centre Operations & Business Services engagements covering, but not limited to, Program management, Shared Services Optimization, Service Delivery Management, Outsourcing Advisory, Location Advisory, Operating Model Design and Shared Services Implementation

- Current State Assessment and improvement opportunity identification

- Designing the Target Operating Model (TOM) for future state Contact Centre processes in a Global Business Services environment

- Research industry trends and build offerings to address customers challenges in Contact Centers

- Manage activities such as engagement economics & receivables, project resources and team utilization

- Contribute to knowledge development and management