OTC Lead - BPO/KPO/IT

- Working to optimise end to end in the order to cash processes, such as reviewing customer balance sheets holistically, and using these to drive prioritisation of actions, such as customer reconciliations

- Will perform root cause analysis on defined problem statements, develop and lead action plans to drive best practices throughout EMEA to improve overall performance (Company and our outsourced operations) and develop governance to drive adherence to best practices

- Need to drive tangible output to sessions ran with stakeholders and see those actions through to conclusion

- Need to get into details and supporting process execution - getting data right is a key facet the success of the projects and to this role and it will require you to cleanse and update system data to support more effective processes