Oracle - Manager - Order Management

Role : Manager - Order Management

Job Description :

Manager (M2 Position)

- 10 - 15 Yrs of Experience with least 4-6 yrs of Supervisory / Management Experience

About Process :

(OA Order Administration) Order Administration is the process which is the first process post sales pitch. The Sales team gets in touch with the Customers and provides raw Information about the Customers, the product or the order that they want to purchase or place.

Order Administration takes of the entire process right from the time a Customer of Oracle agrees to buy a product until the time the Order is booked. The upstream process as mentioned earlier will be the Sales team and downstream process can be the AR team where we go ahead ask them to raise invoice for the order that's booked and the sales team again where we go back and update them that the order is booked and ask the Sales Variable team to pay the incentives to Sales consultant

DM Team process summary as below :

The Deal Management Services (DM) Team is responsible configuring products with appropriate pricing & discounts and creating contract documents for Customers who are buying Oracle products. The team needs to liaise with internal functions like Sales, Product Release groups, local Deal Management teams and Global process Owners, to be able to produce the right product pricing and clauses in accordance with Oracles Global Approval Matrix. An integral aspect of the team is to enable Sales to deliver accurate and timely inputs to the customer with a faster turnaround to facilitate revenue velocity. The team also works with downstream booking processes to seamlessly handhold the entry of such records into Oracle systems post the customer agrees to buy our products. This team works Globally and is responsible for Hardware, Cloud, and Software line of businesses. It falls under the gamut of Order Management of our captive unit (GFIC - Global Finance Information Center)

Responsibilities of M2 Operations Manager

People Management :

- Understanding of KPI / KRAs

- Understanding of Productivity / Efficiency

- Goal Setting for Team members

- Understanding of Quality measurement and Governance

- Understanding of Attrition and Controls

- Team Motivation

- Understanding of Hiring, Performance Appraisals

Process Management :

- Clear Understanding of Process

- Understanding of Volumes, Upstream Processes, Downstream Processes

- Significant Process Improvement measures

- Quality Implementations

Customer Engagement :

- Understanding of Customer SLA

- Customer Relationship Management

- Escalation Handling

Mandatory :

- Clear Communication

- Open to 3 Shifts (APAC Morning, EMEA Noon and US 6 pm to 3 am shifts)

- Stable and Level Headed

- Strategic and Not General in answers, process

- Open to Oracle Compensation Standards (Not Very High expectations)

- Open to Background Verification for Education and all employees worked

Keen and Interested in Joining Oracle