Oracle - Deputy Manager/Assistant Manager - Global Finance Information Center

Position: Deputy Manager / Assistant Manager

About Line of Business: GFIC - Global Finance Information Center is the Line of Business which is the Captive of Oracle which takes care of the Entire F&A (finance and accounting) activities of Oracle Hardware and Software products. There are many processes with GFIC - OA (Order Administration), PA (Project Accounting), AR (Accounts Receivables), AP (Accounts Payable), CDM (Customer Data Management), Stock, Collections and many other Sub processes

About Process: (Project Accounting) - Project Accounting is the process which is the first process post Consulting pitch. The Consulting team gets in touch with the Customers and provides raw Information about the Customers, the product or the order that they want to purchase or place.

Order to Cash takes care of the entire process right from the time a Customer of Oracle agrees to buy a product till the time the deal is booked. The upstream process as mentioned earlier will be the Consulting team and downstream process can be the AR team where we go ahead ask them to raise invoice for the order that's booked and the sales team again where we go back and update them that the order is booked and ask the Sales Variable team to pay the incentives to Sales consultant. Quote to Cash, Order to Cash, Reconciliation, Order Management and Accounts Receivables are areas we look at candidates

Responsibilities of Assistant Manager / Deputy Manager

Process Management:

- Clear Understanding of Process

- Understanding of Volumes, Upstream Processes, Downstream Processes

- Significant Process Improvement measures

- Quality Implementations

People Management:

- Setting Objectives for Team Leaders / SME, Sr. Analyst and Analyst

- Clearly able to set differentiate between Short term, Long Term Goals

- Allocation, Conflict Management, Operations Management

- Clear Understanding of Rating System, Handled Performance Appraisals individually

- Creative and Innovative Strategies implemented

Customer Engagement:

- Understanding of Customer SLA

- Customer Relationship Management

- Escalation Handling

- Need to Talk about Key Achievements clearly

- Need to Talk about Process Improvements clearly

- SWOT Analysis (Strengths / Weakness)

General Expectation: (Preferred)

- Any Special Projects worked, Quality Trainings underwent (Six Sigma), Transition experience (Preferred not mandatory)

Mandatory:

- Clear Communication

- Open to 3 Shifts (APAC - Morning, EMEA - Noon and US - 6 pm to 3 am shifts)

- Stable and Level Headed

- Strategic and Not General in answers, process

- Open to Oracle Compensation Standards (Not Very High expectations)