OpsLyft - Technical Account Manager

We at OpsLyft are looking for a Technical Account Manager to work on handling customer accounts which involves regular interaction with customers and gathering feedback and resolving their queries.

Roles and Responsibilities :

You will be working on multiple projects at the same time. Each project will cover the following responsibilities:

- You'll build solutions, provide technical guidance and advocate for the customer.

- Ensure cloud environments remain operationally healthy whilst reducing cost and complexity.

- Develop trusting relationships with customers, understanding their business needs and technical challenges.

- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.

- Collaborate with Software Developers, Product Managers, Sales and Marketing teams.

- With a bias for action, you'll proactively find opportunities for customers to gain additional value from the cloud.

- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

- Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise

- Uplift customer capabilities by running workshops, brown bag sessions, etc.

What you need ?

- 1 year of prior experience in cloud services (AWS & GCP).

- Fundamental understanding of cloud architecture.

- Fast learner with an ability to adapt techniques based on requirements.

- Great communication and collaboration skills.

About US :

- We are focused on providing both technical and finance leaders a cloud management solution that not only shows them where their cloud infrastructure needs help but also provides them the steps to fix it.

- We're a diverse team working 100% remotely. We're looking for innovative team members ready to help organizations manage their cloud operations the right way.