Operations Manager
Job profile:
- Candidate should have been working as a Operations Manager / Operations Leader with good experience on support engagements and related processes.
- Should have strong logical and persuasive skills in communication with senior management and customers
- Candidate should have had experience in working with global clientele and multi-cultural environments.
- Should be committed to delivering on the commitments to the customer and external teams.
- Candidate should be a strong motivator and should drive continuous improvements within the team.
- Will to do what it takes to deliver.
Responsibilities:
- Take the ownership of all the operational aspects of the support organization from a delivery perspective.
- Take ownership of all the deliverables to the Customers (both internal and external ) from the support organization
- Deliver on the committed SLA’s to the internal and external customers
- Responsible for the complete reporting for status and metrics .
- Analyze the metrics and work on the improvement exercises along with the team.
- Drive process compliance and improvements within the teams
- Responsible for people management and motivation
- Responsible for all planning, scheduling , monitoring and control within the team.
- Participate and provide inputs to the Governance teams within the organization
- Responsible for all the process documentation and tools implementation within the team.
- Ownership on the Customer communications.
- Contribute to organization initiatives for process improvements.
- Track and report on metrics related to the support engagements
Skill set Preferred :
Programming languages : Java , JavaScript, HTML, CSS
J2EE based web technologies : Servlets, JSP, XML, Web Services
Database : DB Concepts / SQL Server or Oracle
Application servers : Tomcat or JBoss , Websphere, Weblogic
Tools skills
Configuration Management tools : SVN (Others)
Project Management : Digite ( Others )
IDE : Eclipse
Bug Tracking tools: Bugzilla, Quality Center etc..
SLA based reporting tools: Any
Desired profile:
- 8+ yrs of work exp required
- Engineering or Technical degrees preferred (BE/B.Tech/ME/M.Tech/M.Sc/MCA)
- Preferred would be 1 month’s notice at the current organization
- Excellent communication skills (written and verbal)
- Experience in process methodologies like ITIL V
Contact: suman.lakkimsetty@kony.com
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