OPPO - Quality Specialist

Key Responsibilities:

- Quality Feedback Ticket Handling: Manage and address quality feedback tickets efficiently, ensuring that all issues are tracked and resolved in a timely manner.

- Improve Feedback Effectiveness: Analyse feedback to identify areas for improvement and implement strategies to enhance the effectiveness of feedback processes.

- Voice of Customer: Highlight and analyse typical voice of customer feedback from various channels, and provide actionable insights to enhance customer satisfaction.

- Work Order Accuracy: Monitor the accuracy of work orders on a daily basis, ensuring that all orders meet the required quality standards.

- Onsite Repair Inspection: Conduct regular inspections of onsite repairs to ensure compliance with quality standards and address any potential issues promptly.

Education Qualification:

- Bachelor's/masters degree in a relevant field (Quality Management, Business Administration,).

Skills Required:

- Strong analytical skills with the ability to interpret data and generate actionable insights.

- Excellent communication and interpersonal skills.

- Proficiency in quality management systems and tools.

- Ability to work independently and as part of a team. Department Quality Role Quality Specialist