OPK e Services - Business Analyst - Salesforce Marketing Cloud - Email Service Provider

Job Overview

The ESP Systems Analyst is responsible for maintaining and establishing product data handling across ESP (Email Service Provider) Platforms as well as other internal data systems. This will require a good understanding of data structures, and data integrations as well as a strong foundation in application systems. Experience with email marketing operations, and specifically with ESP and MTA platforms is a plus. The ESP Systems Analyst will work closely between technical development teams and email operations teams to provide guidance on data integration and data management. Flexibility in working with cross-location teams required.

Primary Duties and Responsibilities:

- Assist with deploying, maintaining, and troubleshooting of mailing applications (ESP)

- Meet and coordinate with stakeholders to establish project scope, system goals, and requirements for system integrations

- Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow

- Translate highly technical specifications into clear non-technical requirements

- Define and coordinate the execution of testing procedures, and develop test cases for the integration of an ESP with internal data applications

- Provide documentation of all processes and training as needed

- Develop and implement maintenance procedures along with the systems engineering team to monitor systems health, gather system statistics, and troubleshoot reported errors and alarms

- Implement best practices for scalability, supportability, ease of maintenance, and system performance

Knowledge and Skills Required:

- Working knowledge of email marketing operations

- Competency with systems integrations, including knowledge of APIs and ETL methodologies

- Strong technical and analytical skills and resourcefulness

- Proven ability to assess business needs and translate them into relevant solutions

- Strong understanding and knowledge of data structures and data integrations

Experience :

- 4-6 year experience working information technologies and systems analysis

- 2-3 year experience working with various ESP platforms (SFDC / Exact Target, All Inbox, Ongage) preferred

Education & Qualification :

Bachelor's/Master's degree in computer science or information technology, or equivalent experience

About Us :

- We Grow Businesses With Our Holistic Approach and Experiences.

- Re-engineer your business growth with the determined results. At OPK, our driven experts firmly believe in digital transformation to create excellent customer experiences and increasing revenues. Everything we do is to make your business stay ahead with our comprehensive range of services including SEO, SEM, SMM, PPC, Email Marketing, Content Marketing, and ORM.

- We firmly believe that the business works best when it is groundbreaking and nimble. We look straight at the reality of your business and help you with creativity, innovation, and teamwork to let you seize the opportunities.