Operations Unit Head - Wholesale Lending

Job Purpose :

To lead and manage the Operations function for Wholesale Lending Platform by designing smart processes, managing quality, productivity, cost, etc with strong focus on Operation Risk Management & Regulatory compliance.

Manage & improve processes of Receivables Management - in line with Regulatory & Internal Guidelines - for entire Portfolio pertaining to Wholesale Lending Platform. Ensure flawless & time efficient performance with effective standard operating processes in place.

Facilitate Senior Management with analytical MIS for strategic planning & decision making.

Functionally support for further enhancement in Loan Management System (LMS) so as to meet the evolving business requirements.

Responsible for managing a team of individuals and will play a lead role in providing operational support to the team in problem solving.

Accountabilities :

- Structured Loan Product Administration

Major Activities :

- Ensure accurate recording of structured loan transactions in LMS to obviate revenue leakage - including time linked commercial T&C.

- Monitor monthly billing, appropriate recording of collection with close monitoring of stress a/cs and timely Client Accounting & Reconciliation.

- Termination, Restructuring & Reschedule of Agreements in compliance with Regulatory guidelines & Internal Delegation matrix & SOP.

- Ensure suitable TDS tracker is in place & support to resolve deviations in TDS credit vs certificates.

Key Performer Indicators :

- To ensure timely & completeness of all accounts.

- Accurate & Timely Billing to Clients.

- No significant Revenue Leakage, Audit Observation

- Balance Confirmation - Acknowledgement for 95% Asset Portfolio

- TDS reconciliation & timely reversal, as required.

Process tracking & improvisation and service excellence :

Major Activities :

- Ensure Standard Operation Processes are periodically reviewed & refined in line with Regulatory Guidelines & Organisation's evolving Business needs.

- Functionally support towards Standardization & Automation of Reports increase effectiveness & productivity.

- Timely provide receivable reports to Treasury for effective fund management

Key Performance Indicators :

- Identification of Operational Risk items & ensure suitable mitigation's are implemented

- Continuous Refinement of systems and processes.

- Implement new processes for productivity enhancement.

Business Interface :

Major Activities :

- To act as enablers for the business team by introducing & designing Operation processes as per the evolving Business requirements and Industry practices.

- Effective cross functional coordination with Business, Risk, Accounts, Treasury, IT teams, etc

- Portfolio Analysis & MIS for Business Strategic Decisions

- To regularly interact with Business Team for better client servicing and excellence

Key Performance Indicators :

- Ensure flawless & time efficient performance.

Understanding w.r.t. Regulatory Guidelines, Business Requirement and Financial implication :

Major Activities :

- To interact with Regulatory Team and suggest required changes in Internal Policies & Regulatory Norms in relation to Client Accounting aspects.

- To interact with Accounts for systematic & accurate recording of new transaction type.

- Facilitate finalisation of Accounts and Audit processes -Statutory & Internal.

- Ensure appropriate & acceptable technology / systems for quality business support & improvement in productivity levels

Key Performance Indicators :

- Timely submission of data / information to Regulators, Auditors, Rating Agencies.

- Timely & Regular sharing of MIS / information with respective divisions

Last point of Resolution for Internal & External Clients :

Major Activities :

- To interact with Business Groups for matters pertaining to client accounting and with Borrowers for reconciliations issues.

- To implement culture within the department for being Customer Focus, both Internal & External

- To facilitate & respond to inter-department items - Accounts, Treasury & Asset Management Group.

Key Performer Indicators :

- Timely Response / Service to Clients - including A/c

- Reconciliation, Billing, etc.

- Uninterrupted business operations

Talent Management :

Major Activities :

- Build & lead a capable & motivated team to create a high performance team environment

- Develop team members through structured training & on the job guidance.

- Establish performance expectations & regularly review individual performance

Key Performance Indicators :

- Prepare team readiness for Internal Job rotations

- Low Attrition Rate

- Enhancement of Team productivity by 10% y-o-y

Preference : CA (1st or 2nd Attempt) with 8 to 10 Yrs of Experience.

K Kumar
Sr Account Manager
New ERA India
New Delhi
09990817104 / 011 - 48888533