Operations Manager - Travel Industry

Role: Operations Manager (Travel)

Type: Full Time

Location: Onsite

Job description

Key Responsibilities:

Travel Portal / Booking Engine: Knowledge of various booking portals, Swiss Travel system, Eurail.

Itinerary Planning: Collaborate with travel planners and agents to create detailed and personalized travel itineraries for clients. Ensure that itineraries align with client preferences, budgets, and travel restrictions.

Destination Management: Oversee travel operations for a diverse range of European destinations. This includes coordinating logistics, accommodations, transportation, activities, and any other relevant services to ensure seamless travel experiences.

Supplier Relations: Establish and nurture relationships with local suppliers, including hotels, transportation companies, tour guides, and activity providers. Negotiate contracts, secure competitive rates, and ensure the availability of resources.

Logistical Coordination: Manage the logistical aspects of each trip, including booking flights, arranging airport transfers, coordinating ground transportation, and managing any necessary visa or documentation requirements.

Crisis Management: Develop and implement contingency plans to handle unforeseen events or emergencies during travel. Provide real-time assistance and support to clients facing travel disruptions.

Continuous Improvement: Identify opportunities to enhance operational processes, streamline workflows, and improve the overall efficiency of travel operations. Implement best practices and keep up-to-date with industry trends.

Client Communication: Maintain clear and proactive communication with clients throughout their travel experience. Address inquiries, provide updates, and offer assistance as needed to enhance customer satisfaction.

Data Management: Maintain accurate and up-to-date records of travel details, client preferences, supplier information, and other relevant data in our travel management systems.